Every great love story has a “moment”—the exact place and time when people go from being strangers or friends to being madly in love. It’s the spark of every crush and the beginning of every romance. These magic moments also happen in customer service. Yes, I said customer service - from YOUR small business.
According to the social feeds of hundreds of consumers, they’ve “fallen in love” with brands during exceptional customer support interactions. Whether they were swept off their feet by a smooth talking agent or smitten through solutions-oriented chat, each one can describe the moment they fell in love. What can we say? Business gets personal when it comes to customer love. And those customers share their love of you. So, let's turn on the customer love this month!
Customers simply want to feel understood, cared for, and treated like a fellow human being. With a small amount of effort and creativity, brands can create magic moments that have huge results: increased customer gratitude and loyalty. Remember, the interaction will only last minutes but their love of your brand could last a lifetime.
Question: What's your customer love story?